Shipping and Returns

Stock Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Prices
All prices are in US dollars. All prices are subject to change without notice.

Delivery/Shipping
We ship within the United States of America & Canada only. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. Extreme Canopy reserves the right to change shipping charges after a payment has been made if insufficient shipping fees have been applied. In this situation you will be contacted and be given the opportunity to cancel the order and receive a full refund. 

Extreme Canopy offers free shipping for a variety of products. Please note, this applies to the contiguous United States only. Orders outside the United States will have additional shipping fees after the order has been processed online. 

Please note that we use outside freighting companies and we cannot be responsible for unforeseen delays.
It is your responsibility to enter the correct delivery address details at the time of ordering. Please note, we are unable to deliver to a P.O. Box. Please make sure you include the contact name and phone number for the order.
Alternatively, pick up is available in our Huntington Beach Store only.
Monday-Friday 8:30am – 5:00pm

Crest Tents & Pavilion Tents
Crest Tents & Pavilion Tents will have additional shipping costs from what appears on the online store. All Crest & Pinnacle sales will have additional shipping costs added after the point of sale. 

Returns
If you wish to return your product due to a change of mind, the product must be in new, unused condition. Extreme Canopy can arrange the product return, however, the customer will be invoiced for the shipping cost. In addition, when processing a refund due to change of mind, a components of the original price will be non refundable. This amount will be equal to the shipping charges charged by the courier company. If you receive a faulty or damaged product a replacement will be provided.