Extreme Warranty Guarantee
As part of the Extreme Canopy experience, it is our commitment to provide superior products. If you are not completely satisfied with your Extreme Canopy purchase for any reasons, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase. The product must be in new, unused condition. Extreme Canopy does not accept returns for any custom printed products unless the custom printed product has a fault under our manufacturers warranty.
Extreme Canopy’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use, naturally caused accidents, storm, rain, or wind gusts.
Warranty covers manufacture’s defaults only. Warranty does NOT cover products or parts which have been altered or modified in any manner. This warranty does NOT apply to damage caused by wind, rain, storms or other forces of nature, nor does it cover accidental or deliberate damage of the product. Damage caused by these events may be covered under your home or business insurance policy. This warranty does NOT apply if the set up of the product does not conform to the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied. Extreme Canopy is NOT responsible for products damaged in transit.
If you are making a warranty claim for a manufactures fault for reason other than above, please complete our warranty claim form and email it through to [email protected]. Please complete and return with photos of the manufactures fault. Alternatively, please fill out the Replacement Parts form and we will arrange a quotation and dispatch parts as soon as possible.
Before returning any part or product to Extreme Canopy please contact us to obtain specific return shipping instructions [email protected] or call us on 888 201 1968.
Extreme Canopy can arrange the product return for change of mind, however, the customer will be invoiced for the shipping cost.
In addition, when processing a refund due to change of mind, a component of the original price will be non-refundable. This amount will be equal to the shipping charges charged by the courier company. If you receive a faulty or damaged product a replacement will be provided.
You can return your purchase from Extreme Canopy by mail, regardless if you have make your purchase on www.extrememcanopy.com or over the phone.
Your canopy is supplied with 8 steel stakes and 4 tie down ropes. These MUST always be attached. For use on hard surfaces, weight plates, water weights, sandbags MUST be used. These are accessories and need to be purchased.
All roof tension straps MUST be attached and tensioned. These hold down methods will maximize safety, however, due to the unpredictable nature of weather, they will not prevent damage. All canopies are considered temporary structures and MUST be packed down and stowed away in any adverse weather conditions such as storm, rain, wind or other forces of nature.
Please refer to ‘Set- Up’ instructions supplied within boxes and via order confirmation or if lost or cant find, please go to our resources and download a copy https://www.extremecanopy.com/resource-centre/.