The warranty covers manufacture’s defaults only. Warranty does NOT cover products or parts which have been altered or modified in any manner. This warranty does NOT apply to damage caused by wind, rain, storms or other forces of nature, nor does it cover accidental or deliberate damage of the product. Damage caused by these events may be covered under your home or business insurance policy. This warranty does NOT apply if the setup of the product does not conform to the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.
Extreme Canopy is NOT responsible for products damaged in transit. If you are making a warranty claim for a manufacturer fault for a reason other than the above, please complete our warranty claim form and email it to logistics@extremecanopy.com.
Please complete and return with photos of the manufacturer's fault.
Alternatively, please fill out the Replacement Parts form and we will arrange a quotation and dispatch parts as soon as possible.
If your claim is deemed to be covered under Extreme Canopy's warranty policy, Extreme Canopy, under its sole discretion, will either provide a replacement component, or replacement product or provide a refund.
| PRODUCT |
WARRANTY |
| X5 Explorer Frame | 5 Years |
| X6 Velocity Frame | 5 Years |
| X7 Tectonic Frame | 10 Years |
| Q8 Quasar Frame | 1 Year |
| Flag Hardware | 1 Year |
| Cafe Umbrellas Frame | 1 Year |
| Star Shade Pole | 1 Year |
| Arch Tent Frame | 3 Years |
| EMX Inflatable Frame | 5 Years |
| Pavilion Frame | 5 Years |
| Pinnacle Frame | 10 Years |
| Crest Tent Frame | 10 Years |
| Table Covers | 1 Year |
| Pop Banner | 1 Year |
| Custom Banners | 1 Year |
| Fence Wraps | 1 Year |
| Roller Banner | 1 Year |
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.
All prices are in US dollars. All prices are subject to change without notice.
Your instant canopy is supplied with 8 steel stakes and 4 tie-down ropes. These MUST always be attached. For use on hard surfaces, weight plates, water weights or sandbags MUST be used. These are accessories and need to be purchased.
All roof tension straps MUST be attached and tensioned. These hold-down methods will maximize safety, however, due to the unpredictable nature of weather, they will not prevent damage.
All canopies are considered temporary structures and MUST be packed down and stowed away in any adverse weather conditions such as storm, rain, wind or other forces of nature.
All products purchased from Extreme Canopy must be set up exactly per the instructions. If you have not received instructions please contact Extreme Canopy for a copy of the instructions prior to using the product. Adequate hold-down force for all products is required to be used. Adequate hold-down force is the maximum of either what the instructions state, what an engineer letter states or what is necessary to keep the product grounded, stable and in an unmoved position.
Please refer to ‘Set Up’ instructions supplied within boxes, via order confirmation or if lost or cannot be found please go to – https://www.extremecanopy.com/resource-centre/ or call/ email Extreme Canopy. All products purchased from Extreme Canopy must not be set up if you do not have a copy of the instructions.